ASCI Products Technical Support
Frequently Asked Questions (FAQ)
Here you will find answers to the most common technical issues on your favorite ASCI product.
Known Problems
Here you will find a listing of all known/fixed problems for selected ASCI products as indicated below.
Online help is available for XLNT V2 in HTML Form.
The ASCI software library contains sample scripts and utiltites to aid in programming.
Service packs will be made available to all registered users of ASCI's products. Service Packs are cumulative and will contain corrections from previous Service Packs.
ASCI is pleased to provide a list of its products that have been tested and found to be Year 2000 compliant.
Knowledge Base
ASCI's knowledge base is a comprehensive collection of technical information about ASCI products, bug and fix lists and work arounds.
Available to all registered users after the Initial Period of Support (IPS) has expired. There will be a charge of $120.00 for all incident reports. An ASCI support engineer will be assigned to manage the problem and report on either an ECO version that will be made available, a work around solution, or notify the user that our product is working as designed.
Note: This service is intended for those users who need a time critical response to a problem.
Available to all users to report product deficiencies, enhancement requests, new features, etc. Problems will be corrected in future versions. ECO versions will be made available through both our Web and FTP site for problems viewed by ASCI to be critical. All other corrections will be released in the next scheduled version release.
ASCI will provide to registered users a sixty (60) day period in which an ASCI support engineer will be assigned to manage a problem and report either an ECO version that will be made available, a work around solution, or notify the user our product is working as designed.