Technical Support Request

Use this form if you have a question about the functions or operation of any of Sector7's tools or a problem with a product Sector7 has supplied. Please note that in the event that your reported problem is found not to be related to a fault in any of Sector7's tools or a problem with a product Sector7 has supplied, Sector7 reserves the right to charge for the time spent investigating the problem.

Technical support is available 8 a.m. - 6 p.m. CST in the US and 9 a.m. - 5 p.m. GMT in Europe.

In order for us to expedite your support request you must provide the following contact information:

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Contact Details

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Address (cont.)
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Web Site

Product Information

Product name Required Field
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Product version # Required Field
Op/Sys and version # Required Field
Machine Required Field
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List complete details of all error messages being produced:

Describe the actual problem:

Please provide comprehensive details of how we may replicate the problem on our own systems; or a minimum failing example (source, binary, and data) to replicate the reported problem. This example must be produced on the original system to ensure that the fault exists on the original system, and that the example does in fact produce the desired (incorrect) results on the original system.

Indicate the severity of the problem (see definitions below):

Severity Description Resolution
1 Emergency Software is unusable, produces incorrect results in a critical area within the scope of the systems release, or fails catastrophically in response to internal errors, user errors or incorrect output files.  Either a circumvention (in which case the severity of the problem will be reduced to Severity 2) or an emergency release.
2 Incomplete Software is usable but incomplete, with one or more commands or functions inoperable, and user operations significantly impacted.  Either a circumvention (in which case the severity of the problem will be reduced to Severity 3) or an emergency release.
3 Inconvenience Software is usable but does not provide all functions in the most convenient manner, and has little or no effective impact upon user operations.  We will endeavor to resolve a Severity 3 problem in the next maintenance release of the software.
4 Notice Problems exist that can be satisfied with documentation updates, or cosmetic improvements of the software.  We will endeavor to include rectification of Severity 4 problems in the next full release of the software.

Contact Information

To which office would you like your enquiry directed?
Continental USA

 Europe/Middle East/Africa Asia Pacific